Here's what has happened in the last quarter and what's to come!
Dear Customer,
As winter slowly fades and the lighter mornings and evenings return, we wanted to share a few updates from the team here at GENeco.
What you can expect in this edition:
- New team members
- Updates from our Liquid Treatment Centres
- GENeco's range of services
- Volunteer days
- Customer Team updates
- Meet the Head of Customer and Commercial
New team members
You may have recently heard a new voice on the phone. Kayleigh joined us at the beginning of March and is settling in brilliantly. If she answers your call, please do give her a warm welcome.
Some of you may have also met Eloise at the Taunton Treatment Centre. She joined earlier this year as a Bioresources Treatment Technician and is working closely with Kev on domestic waste deliveries. Be sure to say hello when you see her.
Lastly, we’re preparing to welcome Daniella to the Trowbridge Treatment Centre as a Bioresources Treatment Technician. She will be supporting both Trowbridge and Westbury, helping us open on additional days.
It’s an exciting time with lots of new faces eager to meet you and support the great work we do together.
Updates from our Liquid Treatment Centres
Many of you will be aware that one of our holding tanks at the Bristol Treatment Centre has been out of operation. The recent wet weather has unfortunately delayed the essential repair work needed to bring it back into service. We’re pleased to share that repairs are now underway, and we expect the holding tank to be fully operational again shortly.
A quick reminder to ensure paperwork is completed accurately. SIC codes are a key part of the waste transfer note, as they identify the industry your waste originates from. Please make sure you include the correct five-digit code that represents your business activity.
Finally, we want to remind our liquid waste customers that from 1 April 2026 we will no longer be accepting hazardous waste. This change forms part of a national programme led by the Environment Agency to modernise permits across the waste industry, ensuring they reflect current and emerging regulatory guidance.
GENeco's range of services
Some of our customers may not be aware of the full range of services we offer here at GENeco. Alongside commercial and domestic liquid waste disposal, we also handle food waste, compost - including grit, screenings, and shredded trees - and provide a food waste collection service for customers who need their food waste collected.
If any of these services are of interest, please get in touch. We’ll be more than happy to help you get everything set up.
Volunteer days
Recently, both the Bioresources Operations and the Customer Team took part in Volunteer Days across the South West, a brilliant opportunity for us to give back to the communities we’re part of.
The Bioresources Team were first up, heading to Dorset Wildlife Trust to support vital conservation work. Their day was spent re-graveling the Tern Islands, preparing the habitat for the return of the Common Tern this spring.
Meanwhile, the Customer Team spent their Volunteer Day with InHope, a fantastic Bristol-based charity supporting people who are homeless or vulnerable. The team rolled up their sleeves to build new shelving, sort through food donations, and reorganise the warehouse to help improve the flow of supplies to those who need them most.
These days are just one example of the rewarding opportunities we’re able to take part in as part of the YTL UK Group, and we’re incredibly proud of the positive impact our teams are making.
Customer Team updates
In February, we said goodbye to Roni, our Customer Manager, as she begins an exciting new chapter in her career, and joins the pharmaceutical industry.
Roni has played a key role in improving the customer experience here, and we wish her every success in her new role.
With Roni’s departure, Charlie has stepped into the Customer Manager position. Many of you will already know Charlie, who has been part of GENeco for over three years.
Charlie is keen to continue building on the great work already underway, so please do reach out for a catch-up, she’d love to hear from you!
The team have also been meeting our customers, strengthening relationships and supporting any questions or operational needs you may have.
These visits are a great opportunity for us to better understand your business and processes, and how we can continue to improve the service we provide.
If you’re interested in a site tour or would like to explore how we can support you further, please do get in touch. We’d love to meet you and learn more about how we can help.
Spotlight on Rich
Rich is our Head of Customer and Commercial, and ensures our environmental ambition is backed by strong commercial and customer focused foundations.
Rich builds partnerships, secures contracts, and explores new markets and technologies that turn organic waste into renewable energy and sustainable products.
In his spare time, Rich likes to spend time with his family and Bengal cat called Monty. Monty has zero interest in carbon reduction but a strong interest in 3am activity!
More highlights from this Quarter:
- We welcomed a school within Bristol City Council to our Bristol Food Waste Recycling Facility to understand how resourceful food waste can really be, did you know 1 tea bag can power an LED Light Bulb for 30 hours!
- We welcomed Reece to our BioBee team as an operator collecting Food Waste.
- We offer our congratulations to Sam at our Food Waste Recycling Facility who recently passed his HGV Licence.
Your feedback
We’re always working to deliver the best service possible. You may have noticed an automatic reply when you email info@geneco.uk.com. Within that message, there’s a link to a short survey. If you have a moment to complete it, we’d really appreciate your feedback. Your responses help us shape and improve our service so we can continue meeting your needs and expectations.
Text alert service
Don't forget to sign up for text alerts. Here's how to do it:
- Text GENECO to 84600 for all Liquid Treatment sites info
- Text GENBRS to 84600 for Bristol Treatment Centre info
- Text GENCMP to 84600 for Compost info
- Text GENFWR to 84600 for Food Waste info.
You can opt out of any of these groups by texting the group name, followed by STOP to 84600.